Lifetime Repair Guarantee

What Our Guarantee Covers

Our Lifetime Repair Guarantee covers every functional component of your Brightlane product for as long as you own it. This extends to the original purchaser and includes:

• Zippers & Closures: Jammed, broken, or misaligned zippers, snaps, and magnetic clasps.
• Wheels & Handles: Malfunctioning telescopic handles, seized spinner wheels, and broken carry grips.
• Shell & Structure: Cracks or fractures in polycarbonate shells that compromise function, or structural failures in fabric frames.
• Stitching & Seams: Unravelling stitches, separated seams, and delaminated binding on leather components.
• TSA-Approved Locks: Faulty or non-functioning integrated TSA lock mechanisms.

What Is Not Covered

We design our luggage to develop a beautiful patina with miles travelled. However, the following are excluded from the guarantee:

• Normal Wear & Tear: Surface scratches, scuffs, colour fading, and the natural darkening of vegetable-tanned leather.
• Accidental Damage: Cuts, burns, water damage from submersion, or damage from misuse.
• Airline Damage: Damage caused by airline baggage handling (e.g., crushed shells, torn handles by conveyor systems). We strongly recommend filing a Property Irregularity Report (PIR) with the airline at the airport. However, we do offer subsidised repair at 50% off for airline-inflicted damage.
• Unauthorised Modifications: Any alteration, repair, or modification carried out by a third party not authorised by Brightlane.

How to Make a Claim

Our repair process is straightforward and designed around your convenience:

1. Contact Us: Email our Concierge at Sales@BRIGHTLANE.uk or call +44 (0) 20 7946 0123 with your order number and clear photographs of the damage.
2. Assessment: Our workshop team will assess the photographs and confirm coverage within 2 business days.
3. Collection: For UK customers, we will arrange a free DPD collection from your address at a time that suits you. International customers will receive a discounted DHL shipping label.
4. Repair: Our artisans at our London workshop will restore your item. Most repairs are completed within 5–10 working days.
5. Return: Your restored luggage is returned to you via tracked, insured courier at no extra cost within the UK.

Irreparable Items

In the rare event that an item is deemed beyond repair due to a genuine manufacturing defect, Brightlane will replace it with a product of equal or greater value at no charge to you. This is assessed solely at our workshop's discretion.

Your Statutory Rights

This guarantee is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. Under UK law, goods must be of satisfactory quality, fit for purpose, and as described. If your item does not conform to the contract, you may be entitled to a repair, replacement, or refund within the first 6 months of purchase without needing to prove the fault was present at delivery.