Terms of Service

Last updated: September 2026

1. Acceptance of Terms

By accessing and purchasing from Brightlane ("the Website"), you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Intellectual Property

All content, imagery, design, trademarks, and branding on this website is the exclusive property of Brightlane or its content suppliers and protected by international copyright laws. Any reproduction, distribution, display, or transmission of the content of this site without express written consent is strictly prohibited.

3. Products and Services

We make every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion.

4. Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

5. Lifetime Guarantee Terms

Our Lifetime Craftsmanship Guarantee applies only to the original purchaser and covers manufacturing defects. It does not cover cosmetic wear and tear, intentional damage, or damages caused by misuse. For detailed information, please review our Warranty Policy.

6. Limitation of Liability

In no case shall Brightlane, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Consumer Rights

Nothing in these Terms of Service affects your statutory rights as a consumer under the Consumer Rights Act 2015. Under this Act, goods must be of satisfactory quality, fit for a particular purpose, and as described. If goods do not conform to the contract, you may be entitled to a repair, replacement, price reduction, or refund. Within the first 30 days you have a short-term right to reject goods that are faulty. Within the first 6 months, the burden of proof lies with the retailer to demonstrate that goods were not faulty at the time of delivery.

9. Right to Cancel (Online Orders)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision by a clear statement (e.g. email to Sales@BRIGHTLANE.uk). The 14-day period begins from the day after you receive the goods.

Exceptions: The right to cancel does not apply to bespoke or personalised goods, such as monogrammed items, as these are made to your specifications.

10. Complaints & Dispute Resolution

If you are unhappy with any aspect of our service, please contact us first at Sales@BRIGHTLANE.uk. We aim to resolve all complaints within 14 business days. If we are unable to resolve your complaint, you may refer the matter to an Alternative Dispute Resolution (ADR) provider. UK consumers may also use the EU/UK Online Dispute Resolution (ODR) platform.